Service Design for College Enrollment

Service Design for College Enrollment is a service system created for the enrollment period of a university. The design combines an online collaboration platform with an offline space. On the platform, staff from different departments jointly add and update the module information and statistics they are responsible for. In the offline space, tools such as journey maps support analysis, discussion and decisions. Students receive consulting services, admission reception, peer guidance and admission brochures. The aim is to improve work across departments and to reduce student anxiety.

Service Design for College Enrollment Collaboration Platform Admission Mode by Ruiqi Yao was selected as a grand representation of service design by the A' Design Award. Service Design for College Enrollment Collaboration Platform Admission Mode earned the Silver A' Design Award in Meta, Strategic and Service Design in 2021. The A' Meta, Strategic and Service Design Award is an international, meritocratic, just and fair design recognition program which rewards superior design of design strategy, design management, service design, franchising design, strategic design, service blueprints, prototypes, touchpoints and more.

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