Funaging
FunAging is an educational service offering classes of smartphone apps to accompany and empower the elderly. FunAging disseminates the class information with the elderly via Line, a widely used social app in Taiwan among the elderly. However, many elderly have difficulties in registering classes via Line as its interface is not elderly-friendly. This project employs senior-centered service design thinking to enhance the class registration process. A set of systematic design diagnosis clarifies the UX issues, with insightful design deliverables, to make the service more fluent and effective.
Funaging Elderly Educational Service by Ting Han Chen has been recognized as an innovative illustration of service design by the A' Design Award & Competition. Funaging Elderly Educational Service was awarded the Iron A' Design Award in Meta, Strategic and Service Design in 2023. The A' Meta, Strategic and Service Design Award is a juried, academic and highly prestigious design prize which honors superior design of design strategy, design management, service design, franchising design, strategic design, service blueprints, prototypes, touchpoints and more.
